EXCHANGE POLICY

Exchanges are accepted so long as you email us

within 3 days of you receiving your item. These item(s)

must be unwashed, unworn, tags still attached, and free of any scents, stains, or pet hair. Buyer is responsible for all return shipping charges. Item must be returned to within 14 days of your receipt of the item. We want you to be completely satisfied with your items and so you are welcome to exchange or receive a shop credit. Any discounted items are final sale.

To start your exchange please email us at: returns@thehouseofscout.com

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COMMON QUESTIONS:

HOW DO I RECEIVE MY STORE CREDIT? 

Expect an emailed confirmation and credit amount within 3-5 business days of the delivery of your return at our fulfillment center. Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. 

WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?
We stand behind our products and want you to be satisfied with them! We always do our best to care for our customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, please contact us within 48 hours of receiving the damaged item so we can rectify it for you right away!